We always strive to satisfy our clients and go above and beyond if needed. Its always great to hear feedback from you. If you'd like to contact us with yours please email us at email@example.com . We would also like to thank you for considering us for your HVAC needs.
Dear D'Von, July 23, 2017
I would like to let you know what an excellent job your employees did from the very beginning, when Joe Prout came over to our house to talk to us about the HVAC system to the actual day of installation.
Even before the installation both Joe and Eric came over to make sure that everything that was needed for the project would be on their trucks since they would be coming over on the ferry.
Eric and your 4 installers that came over did and absolutely incredible installation from start to finish.
Therefore, I would highly recommend your company to friends who would like this service.
Very truly yours,
Prudence Island Property
Eric and Chris were friendly, honest, and very professional. They took care of my problem with my boiler carefully explaining the system and how I can make my system work better and last longer. They know their stuff and I would recommend them to anyone with boiler problems
My 30 year old gas furnace was acting up. Atlantis Comfort Systems was the first company to respond to my request for a repair so I decided to give them a try. The technician Chris arrived exactly when he said he would and was extremely knowledgeable, friendly and helpful. He checked the boiler completely and diagnosed the issue, explaining exactly what was wrong, how much it would cost to fix it and the approximate time it would take to do the repair. I could tell that he knew what he was talking about instantly and it made me feel comfortable with him doing the repair to my furnace. In today's world it is very difficult finding a company that you can trust to do work in your home. I would not hesitate to use Atlantis Comfort Systems again. I'm very pleased with them and highly recommend them.
I had been without heat for about 18 hours. I called Atlantis and they responded quickly.As a matter of fact the service technician was tied up with another customer so the Service Manager came and fixed my furnace. I was so appreciative because my grand daughter had pneumonia and could have gotten much worse. Thank you Atlantis for your help you explained everything to me clearly. I would definitely use them again.
Atlantis answered my initial call within 24 hours. Told me that the furnace had to be replaced; fair enough it was 33 years old. Service tech got the boss on the phone and gave me a ballpark estimate... followed up the next morning with a written proposal less than the estimate. Oh yeah, they came to my house three times and each time were within a minute or two of times they told me. Solid communication throughout. Couldn't be better! WELL DONE ATLANTIS!
Turning on the AC for the first time this year in our new house we found that the lower level was not getting cool. Atlantis came out and gave us some options and within a week we had a new system installed on the lower level. The whole process from start to finish was quick, professional and clean. Atlantis will definitely be coming back in the spring to update the other system we have.
Best service company I have ever dealt with. Received a call minutes after my request. The service manager was at my house the same morning. He was extremely thorough and informative. I will be using Atlantis for all my heating and air conditioning needs going forward.